I’M MORE
PRIVACY POLICY

Last updated: [27-JULY-2026]

1. Introduction

I’M MORE respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our website;

• contact us;

• register for or attend an event;

• apply for a free, sponsored or funded place;

• purchase a product or service;

• access digital content;

• become a member or subscriber;

• participate in coaching, mentoring, training or consultancy;

• apply to work, volunteer, speak or partner with us;

• otherwise interact with I’M MORE.

 

It also explains your data protection rights and how to exercise them.

This Privacy Policy should be read alongside our Terms and Conditions, Cookie Policy and any additional privacy information provided when we collect information from you.

2. Who we are

I’M MORE is operated by:

Legal company name: [FULL LEGAL NAME OF CIC]

Company type: Community Interest Company

Company number: [COMPANY NUMBER]

Registered office: [REGISTERED OFFICE ADDRESS]

Head office:

33 Rob Johns Road
Chelmsford
Essex
CM1 3AG

Email: contact@iammore.org

Telephone: [TELEPHONE NUMBER]

ICO registration number: [ICO REGISTRATION NUMBER]

References in this Privacy Policy to “I’M MORE”, “we”, “us” or “our” mean the legal entity identified above.

For the purposes of United Kingdom data protection law, I’M MORE will normally be the controller of your personal information. This means that we determine why and how your personal information is used.

For some funded or jointly delivered programmes, another organisation may also be an independent controller, joint controller or funding partner. Where necessary, we will provide further information about the organisations involved.

3. The information we collect

The personal information we collect will depend on how you interact with us.

We may collect:

3.1 Identity and contact information

This may include:

• your name;

• preferred name;

• age or date of birth;

• postal address;

• email address;

• telephone number;

• emergency contact details;

• account or membership details.

3.2 Booking and participation information

This may include:

• the event, programme or service you selected;

• booking and registration information;

• attendance records;

• membership information;

• coaching or training session records;

• programme progress;

• feedback;

• cancellation, transfer and refund requests;

• communications relating to your booking or participation.

3.3 Payment information

This may include:

• billing details;

• transaction references;

• amounts paid;

• invoices;

• payment status;

• refunds;

• subscription information;

• chargeback or payment-dispute records.

 

Payments may be processed by an independent payment provider. We do not normally receive or retain your complete payment-card number.

3.4 Eligibility and funded-programme information

Where you apply for a free, sponsored, subsidised or funded place, we may collect information such as:

• your age;

• postcode or local authority area;

• employment or education status;

• Universal Credit or benefit-related eligibility information;

• length of unemployment;

• referral details;

• work-coach or programme-provider details;

• information or evidence needed to confirm eligibility;

• attendance, engagement and programme outcomes.

 

We will collect only the information reasonably necessary to administer the place and meet relevant funding or reporting requirements.

3.5 Employment, education and development information

This may include:

• employment history;

• education and qualifications;

• skills and experience;

• career or business interests;

• goals and development needs;

• CV or Video CV information;

• job application or work-readiness information.

3.6 Coaching, mentoring and consultancy information

During coaching, mentoring, training or consultancy, you may provide information about:

• personal or professional goals;

• business circumstances;

• challenges or barriers;

• agreed actions;

• progress;

• matters you voluntarily choose to discuss.

 

You should provide only information that is relevant and that you are comfortable sharing.

3.7 Health, disability and accessibility information

Where necessary, we may collect information about:

• disabilities;

• accessibility requirements;

• allergies;

• relevant dietary needs;

• health or medical needs relevant to safe participation;

• reasonable adjustments;

• neurodivergence-related support;

• emergency or welfare concerns.

 

This information will be handled with additional care and access will be limited to people who reasonably need it.

3.8 Photography, video and testimonials

We may collect or create:

• photographs;

• video footage;

• audio recordings;

• event recordings;

• interviews;

• testimonials;

• case studies;

• media consent or objection records.

3.9 Website and technical information

When you use our website or online services, we may collect:

• your internet protocol address;

• browser and device information;

• pages viewed;

• links selected;

• referral source;

• login and security information;

• cookie identifiers;

• analytics and website-performance information.

 

Further information is provided in our Cookie Policy.

3.10 Marketing information

This may include:

• your marketing preferences;

• consent and unsubscribe records;

• communication history;

• interests you have expressed;

• campaign engagement information where lawfully collected.

3.11 Complaints, safeguarding and legal information

We may collect information relating to:

• complaints;

• incidents;

• safeguarding concerns;

• health and safety matters;

• disputes;

• fraud prevention;

• chargebacks;

• legal claims;

• evidence of bookings, attendance, delivery or acceptance of our Terms.

4. How we collect information

We may collect information directly from you when you:

• complete a form;

• register for an event;

• purchase a product or service;

• create an account;

• apply for a funded place;

• become a member;

• attend an event or programme;

• participate in coaching or training;

• contact us;

• subscribe to communications;

• provide feedback;

• submit an application, CV, Video CV, testimonial or story;

• make a complaint, cancellation or refund request.

 

We may also receive information from:

• an employer or organisation booking on your behalf;

• a referral or delivery partner;

• the Department for Work and Pensions;

• Jobcentre Plus or a work coach;

• an employment or training provider;

• a local authority;

• an education provider;

• a funder or sponsor;

• a payment provider;

• social-media platforms;

• publicly available professional sources;

• emergency services or safeguarding organisations.

 

Where you provide personal information about another person, you must have an appropriate reason or authority to do so.

5. How and why we use your information

We may use personal information to:

5.1 Provide products and services

This includes:

• processing bookings and purchases;

• providing events, memberships and programmes;

• supplying digital content;

• delivering coaching, mentoring, training or consultancy;

• processing payments;

• managing accounts;

• issuing confirmations, invoices and receipts;

• providing customer support.

5.2 Manage events and programmes

This includes:

• administering registrations;

• confirming eligibility;

• managing attendee lists;

• recording attendance;

• communicating venue or timetable changes;

• providing accessibility arrangements;

• managing cancellations, transfers and refunds;

• evaluating and improving programmes.

5.3 Administer funded places

This includes:

• checking eligibility;

• managing referrals;

• confirming registration and attendance;

• providing agreed reports to authorised funders;

• preventing duplicate or fraudulent claims;

• evaluating programme outcomes.

We will not give a commercial sponsor unrestricted access to participant information merely because it has funded an event or place.

5.4 Protect health, safety and wellbeing

This includes:

• providing reasonable adjustments;

• responding to an incident or emergency;

• managing a safeguarding concern;

• contacting an emergency contact where appropriate;

• making a lawful referral where someone may be at serious risk.

5.5 Communicate with you

This includes:

• responding to enquiries;

• sending booking and service information;

• handling complaints;

• acknowledging cancellations;

• notifying you about material changes;

• providing membership or renewal information.

5.6 Improve I’M MORE

This includes:

• analysing participation and outcomes;

• obtaining feedback;

• improving accessibility;

• developing programmes;

• understanding website use;

• preparing anonymised or aggregated impact reports.

5.7 Protect our organisation and legal rights

This includes:

• securing our website and systems;

• preventing fraud and misuse;

• enforcing our Terms and Conditions;

• investigating complaints;

• responding to chargebacks;

• maintaining financial records;

• establishing, exercising or defending legal claims;

• complying with legal and regulatory obligations.

6. Our lawful bases

We must have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

6.1 Contract

We may process information where necessary to:

• enter into a contract with you;

• provide a product or service;

• administer your booking, membership or payment;

• respond to a cancellation or refund request.

6.2 Legal obligation

We may process information where necessary to comply with laws relating to matters such as:

• accounting and taxation;

• employment;

• health and safety;

• regulatory requirements;

• court orders;

• data protection.

6.3 Legitimate interests

We may process information where necessary for our legitimate organisational interests, provided that your rights and interests do not override those interests.

These interests may include:

• operating and improving I’M MORE;

• managing events and programmes;

• maintaining appropriate attendance and service records;

• communicating with customers and business contacts;

• securing our systems;

• preventing fraud;

• responding to complaints and chargebacks;

• protecting our legal rights;

• evaluating the impact of our work.

6.4 Consent

We may rely on your consent for activities such as:

• optional electronic marketing;

• certain photography or filming;

• publishing an identifiable testimonial or personal story;

• using non-essential cookies;

• certain uses of sensitive information.

 

You may withdraw consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

6.5 Vital interests

In a genuine emergency, we may process information where necessary to protect someone’s life.

6.6 Public task

We will rely on public task only where we have been legally authorised to carry out a particular function in the public interest. Receiving public funding does not automatically mean that this lawful basis applies.

7. Sensitive personal information

Health, disability, ethnicity, religious belief and some other categories of personal information receive additional legal protection.

We will process such information only where:

• it is necessary;

• we have an ordinary lawful basis;

• an additional legal condition applies;

• appropriate safeguards are in place.

 

Depending on the circumstances, this may include processing based on:

• explicit consent;

• legal obligations;

• substantial public interest supported by law;

• protection of vital interests;

• establishing or defending legal claims;

• providing appropriate health, welfare or accessibility support.

We will not collect sensitive information merely because it may be interesting or useful.

8. Safeguarding and emergency situations

Where we reasonably believe that someone may be at serious or immediate risk of harm, we may share relevant information with an appropriate person or organisation, including:

• emergency services;

• a safeguarding authority;

• a healthcare or social-care professional;

• a local authority;

• an authorised referral or funding partner;

• an emergency contact.

 

We will consider the seriousness of the concern, the individual’s wishes, whether consent can safely be sought and the minimum information necessary.

We cannot promise absolute confidentiality where withholding information could expose someone to serious harm or prevent us from complying with the law.

9. Marketing communications

We may send information about I’M MORE events, programmes, opportunities, memberships and services where permitted by law.

For individuals, we will normally rely on:

• your consent; or

• the existing-customer soft opt-in, where all legal conditions are satisfied.

 

Marketing consent is optional and is separate from acceptance of our Terms and Conditions.

You may stop marketing communications at any time by:

• selecting the unsubscribe link in an email;

• following the opt-out instructions in the message;

• emailing contact@iammore.org.

We may retain your email address on a suppression list so that we continue to respect your preference.

Opting out of marketing will not prevent us from sending necessary booking, payment, safety, membership or other service-related communications.

10. Photography, filming and personal stories

Photography, filming or recording may take place at some I’M MORE events.

Where this is planned, we will provide appropriate notice and explain any consent or objection arrangements.

We may rely on consent or legitimate interests depending on:

• the nature of the image or recording;

• whether you are the main identifiable subject;

• the intended use;

• your reasonable expectations;

• whether sensitive or personal information is involved.

 

We will take additional care where:

• someone is sharing a personal experience;

• a testimonial or case study is involved;

• a vulnerable person may be identifiable;

• sensitive information is revealed.

We will not knowingly publish an identifiable personal disclosure from a coaching or transformational exercise for promotional purposes without an appropriate lawful basis and, where required, specific permission.

A participant who does not wish to appear in promotional material should email contact@iammore.org before the event and speak to the event team on arrival.

We will make reasonable efforts to respect an objection, although we may not always be able to remove someone from incidental wide-angle crowd footage where another lawful basis applies.

11. Who we share information with

Where necessary and lawful, we may share information with:

• website, IT, hosting and cloud-service providers;

• customer relationship management and booking platforms;

• payment processors and banks;

• email and communications providers;

• event venues;

• trainers, speakers and programme-delivery partners;

• accessibility, catering or security providers;

• funders and authorised referral partners;

• the Department for Work and Pensions, Jobcentre Plus or local authorities where relevant to a programme;

• accountants, solicitors, insurers and professional advisers;

• regulators, courts, law-enforcement agencies or public authorities;

• emergency services and safeguarding organisations;

• a successor organisation in the event of a lawful restructuring or transfer.

 

We will share only information reasonably necessary for the relevant purpose.

Service providers acting on our behalf must protect the information and use it only in accordance with our instructions, subject to their own legal obligations.

12. Payment disputes and chargebacks

Where a payment dispute or chargeback is raised, we may provide relevant evidence to the payment provider, bank or card issuer.

This may include:

• booking and payment records;

• the Terms accepted at checkout;

• attendance records;

• digital access or delivery records;

• communications;

• cancellation and refund records;

• evidence that no cancellation request was received at contact@iammore.org.

 

We process this information to prevent fraud, respond to disputes and establish or defend our legal rights.

13. International transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate legal transfer mechanism where required, such as:

• a United Kingdom adequacy regulation;

• an approved international data-transfer agreement;

• approved contractual clauses and safeguards;

• another lawful transfer mechanism.

 

You may contact us for further information about relevant international-transfer safeguards.

14. Cookies and website technologies

Our website may use cookies and similar technologies to:

• operate essential website functions;

• maintain security;

• remember preferences;

• understand website performance;

• provide embedded content;

• support advertising or analytics where permitted.

 

Strictly necessary cookies may be used without consent where the law permits.

Non-essential analytics, advertising or personalisation cookies will not be used unless the required consent has been obtained.

You should be able to accept, reject or manage non-essential cookie preferences through our cookie controls.

Further details will be provided in our Cookie Policy.

15. How long we keep information

We keep personal information only for as long as reasonably necessary.

The retention period depends on:

• why the information was collected;

• the nature and sensitivity of the information;

• the length of our relationship with you;

• accounting and tax requirements;

• funding or audit requirements;

• safeguarding considerations;

• legal limitation periods;

• whether a complaint, dispute or claim exists.

 

As a general guide:

• ordinary enquiries may be retained for up to two years after the last meaningful contact;

• customer, payment, contractual and invoice records may normally be retained for up to seven years;

• event, attendance, cancellation and service records may normally be retained for up to six years;

• chargeback and complaint records may normally be retained for up to six years after final resolution;

• funded-programme records will be retained for the period required by the relevant funding or audit arrangement;

• accessibility and health information will normally be deleted when no longer required for support, safety or legal purposes;

• safeguarding records may be kept longer where the nature of the concern justifies this;

• marketing information will be retained until consent is withdrawn, an objection is made or it is no longer reasonably required;

• suppression records may be retained to ensure that marketing objections continue to be respected;

• photographs, videos and published material may be retained while they remain lawfully relevant and in use.

 

When information is no longer needed, it will be securely deleted, destroyed or anonymised.

We may retain anonymised statistical or impact information indefinitely because it no longer identifies an individual.

16. Data security

We use reasonable technical and organisational measures designed to protect personal information.

These may include:

• access controls;

• passwords and authentication;

• secure cloud systems;

• encryption where appropriate;

• backups;

• device and network security;

• confidentiality requirements;

• staff training;

• incident-response procedures;

• supplier checks;

• restricted access to sensitive information.

 

No internet or information system can be guaranteed to be completely secure. However, we will assess risks and apply safeguards appropriate to the information we hold.

17. Your data protection rights

Depending on the circumstances, you may have the right to:

• be informed about how your information is used;

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase information in certain circumstances;

• ask us to restrict the use of information;

• object to certain processing;

• receive certain information in a portable format;

• withdraw consent;

• challenge certain decisions made solely by automated processing;

• complain to the Information Commissioner’s Office.

These rights are not absolute. A legal exemption may apply, or we may need to retain information to comply with the law or protect legal rights.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. Where you do so, we will stop the processing unless we have compelling legitimate grounds to continue or the information is required for legal claims.

18. Exercising your rights

To exercise a data protection right, contact:

Email: contact@iammore.org

Postal address:

I’M MORE
33 Rob Johns Road
Chelmsford
Essex
CM1 3AG

Please provide:

• your full name;

• your contact information;

• your relationship with I’M MORE;

• the right you wish to exercise;

• enough information to help us locate the relevant records.

 

You do not have to use a particular form.

We may ask for proportionate evidence of identity where necessary to protect personal information from unauthorised disclosure.

We will normally respond within one month. Where a request is complex, we may extend the response period where permitted by law and will explain the reason.

We will not normally charge a fee. A reasonable fee may be charged, or a request may be refused, where it is manifestly unfounded or excessive, as permitted by law.

19. Complaints

Please contact us first if you have concerns about how we use your information:

Email: contact@iammore.org

You also have the right to complain to the United Kingdom’s data protection regulator:

Information Commissioner’s Office

Current contact details and complaint procedures are available on the Information Commissioner’s official website.

You are not required to contact us before approaching the Information Commissioner.

20. Children

Our general events and programmes are intended for people aged 18 and over unless expressly stated otherwise.

We do not knowingly seek unnecessary personal information from children.

If we introduce a service intended for people under 18, we will provide appropriate age-specific privacy information and safeguarding arrangements.

Please contact contact@iammore.org if you believe that a child has provided personal information to us inappropriately.

21. Third-party websites and social media

Our website may contain links to third-party websites and social-media platforms.

Those organisations control their own privacy practices. You should review their privacy information before providing personal information.

Public comments or posts made through social media may be visible to other users. You should avoid publishing sensitive personal information publicly.

22. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• changes in law or regulatory guidance;

• new products, programmes or services;

• changes to our technology;

• changes in how we use personal information;

• changes to our legal or contact details.

The latest version will be published on our website and the “Last updated” date will be amended.

Where a change is material, we may provide an additional notice by email, website notification or another appropriate method.

23. Contact us

For privacy questions, complaints or data-rights requests, contact:

I’M MORE

33 Rob Johns Road
Chelmsford
Essex
CM1 3AG

Email: contact@iammore.org

Telephone: +44 7734 464287

Data protection lead: [NAME OR ROLE]

ICO registration number: [ICO REGISTRATION NUMBER]