I’M MORE
TERMS AND CONDITIONS

Last updated: [27-JULY-2026]

Please read these Terms and Conditions carefully before using our website, making a booking or purchasing or participating in an I’M MORE product, event or service.

These Terms explain the legal agreement between you and I’M MORE.

Nothing in these Terms excludes or restricts any legal rights that cannot lawfully be excluded.

1. About I’M MORE

I’M MORE is operated by:

Legal company name: [FULL LEGAL NAME OF CIC]

Company type: Community Interest Company

Company number: [COMPANY NUMBER]

Registered office: [REGISTERED OFFICE ADDRESS]

Head office:

33 Rob Johns Road
Chelmsford
Essex
CM1 3AG

Email: contact@iammore.org

Telephone: +44 7734 464287

VAT number, where applicable: [VAT NUMBER]

References to “I’M MORE”, “we”, “us” or “our” mean the legal entity identified above.

I’M MORE operates as a Community Interest Company for the benefit of the community. Our CIC status does not remove or reduce the statutory rights of customers.

Unless expressly stated otherwise, payment for an event, membership, product or service is a contractual purchase and not a charitable donation.

2. When these Terms apply

These Terms apply when you:

use our website;

book a free, funded or paid place;

purchase digital content;

purchase coaching, mentoring, consultancy or training;

join a membership or subscription;

purchase or participate in any other I’M MORE product, programme or service.

Some products, events or services may have additional terms shown on the relevant booking page, proposal or order form.

Where additional terms conflict with these general Terms:

an individually negotiated written agreement will take priority;

specific product or event terms will take priority;

these general Terms will apply to everything not covered elsewhere.

3. Consumers and Business Customers

A Consumer is an individual purchasing mainly for purposes outside their trade, business, craft or profession.

A Business Customer is a company, employer, public body, charity, organisation or individual purchasing mainly for business or professional purposes.

Different cancellation rights may apply to Consumers and Business Customers.

Business Customers do not have a statutory consumer cooling-off period.

4. Bookings and contracts

Information shown before purchase will normally include:

the main features of the product or service;

the price;

the event date and location, where relevant;

payment arrangements;

any eligibility conditions;

cancellation information;

membership duration and renewal information;

relevant digital-content requirements.

You are responsible for checking your booking or order details before submitting them.

Submitting an order is an offer to purchase.

A binding contract is formed when we:

send a booking or order confirmation;

accept a signed proposal or order form;

issue an invoice confirming acceptance;

confirm receipt and acceptance of payment; or

begin providing the agreed service with your authority.

We may refuse or cancel an order before acceptance where:

the event, product or service is unavailable;

the price or description contains an obvious error;

payment has not been authorised;

eligibility requirements have not been met;

we reasonably suspect fraud or misuse;

accepting the booking would create a serious safeguarding, safety, legal or operational risk.

If we cancel after taking payment, we will refund any amount that is not lawfully due for products or services already provided.

5. Accuracy of information

You must provide accurate and current information when making a booking or purchase.

You must tell us promptly if your contact information or relevant booking details change.

We are not responsible for missed communications where you:

provided an incorrect email address or telephone number;

failed to update your information;

blocked our communications;

failed to check your email, including spam or junk folders.

6. Bookings for another person

You may book for another adult only where you have authority to do so.

You must:

provide accurate information;

make the participant aware of these Terms;

ensure they receive the relevant event or service information;

ensure they comply with participant conduct requirements.

The person or organisation making the booking remains responsible for payment.

A participant may be required to personally accept privacy, safeguarding, confidentiality or filming arrangements.

7. Age and funded places

Unless expressly stated otherwise, I’M MORE events and programmes are for people aged 18 or over.

We will not normally admit anyone under 18 unless the particular programme has been designed for younger participants and appropriate safeguarding arrangements are in place.

Free, sponsored or funded places may be subject to eligibility requirements, including:

age;

location;

employment status;

Universal Credit status;

referral arrangements;

funding-provider criteria.

Registration may be accepted before eligibility is checked.

We reserve the right to request reasonable evidence after registration to confirm eligibility.

If eligibility is not met, we may:

offer a paid place;

offer an alternative programme;

cancel the funded place before attendance;

restrict future funded bookings where deliberately false information was provided.

A funded or free place has no cash value and cannot be exchanged for money.

8. Prices and payment

Prices are stated in pounds sterling unless otherwise stated.

Consumer prices will include VAT where VAT applies.

Business prices may be shown excluding VAT, which will be added where applicable.

Payment must be made using an available approved payment method.

You confirm that you are authorised to use the payment method provided.

We may use independent payment providers to process transactions.

We may suspend or cancel access where payment:

is declined;

is reversed;

remains overdue;

is subject to suspected fraud;

has been charged back without lawful justification.

Business invoices must be paid within the time stated on the invoice or agreement. If no period is stated, payment is due within 14 calendar days.

9. Consumer cancellation rights

Consumers purchasing online may have a statutory 14-day cancellation period.

The exact cancellation right depends on the product or service purchased and whether an exception applies.

These statutory rights are separate from the additional I’M MORE cancellation policy below.

Events on specific dates

Certain services connected with leisure activities on a specific date may be excluded from the statutory 14-day cancellation period.

Where we rely on this exception, it will be clearly stated before purchase.

Where the exception does not apply, the Consumer’s statutory rights remain unaffected.

Services

A Consumer purchasing coaching, mentoring, consultancy, training, membership access or another service online will normally have 14 days after the contract is entered into to cancel.

Where the Consumer asks us to begin during that period:

the Consumer may be required to pay a reasonable proportion for services already provided;

the right to cancel may end once the service has been fully performed, where the Consumer requested early performance and acknowledged the effect on cancellation rights.

Digital content

A Consumer will normally have a 14-day cancellation period for digital content unless immediate supply begins with the Consumer’s express consent and acknowledgement.

Before providing immediate access, we may require the Consumer to confirm:

that digital supply should begin immediately; and

that the right to cancel will be lost once supply begins.

Once the digital content has been downloaded, streamed, opened or made accessible following that agreement, no change-of-mind refund will be available.

This does not affect statutory rights where digital content is faulty, inaccessible because of our breach, unsafe or not as described.

10. How to cancel or request a refund

Except where mandatory consumer law provides otherwise, all requests to:

cancel;

request a refund;

transfer a booking;

request an Event Credit;

cancel a membership;

stop a subscription renewal;

must be submitted by email to:

contact@iammore.org

This is our designated contractual cancellation and refund address.

Requests made through another email address, telephone, voicemail, WhatsApp, social media, a member of staff, speaker, trainer, contractor, venue or third party may not constitute valid contractual notice and may not be monitored or processed.

A cancellation email should include:

the customer’s full name;

the participant’s name, if different;

the email address used for booking;

the booking, order or invoice reference;

the event, product or service concerned;

a clear statement of the request.

The effective date will normally be the date and time the email reaches our designated email system.

You should retain your sent email and any acknowledgement.

If you do not receive an acknowledgement within two working days, you should resend the request and retain evidence of both emails.

Failure to follow this procedure may affect any contractual refund, transfer or credit offered beyond mandatory statutory rights.

A Business Customer must use contact@iammore.org for all cancellation, transfer and refund notices. Notice sent through another channel will not normally be accepted.

Nothing in this section prevents a Consumer from exercising a statutory cancellation right by another clear communication where the law requires us to recognise it.

11. Event cancellation policy

Unless different terms were clearly displayed before booking, the following policy applies.

Cancellation by the customer

Where no stronger statutory right applies:

14 or more clear calendar days before the event: full refund, transfer or Event Credit;

7 to 13 clear calendar days before the event: 50% refund, transfer or full Event Credit;

fewer than 7 clear calendar days before the event: no cash refund will normally be payable, but we may allow a transfer, substitute participant or Event Credit;

non-attendance without notice: no refund, transfer or Event Credit will normally be provided.

For calculation purposes, the cancellation day and event day are not counted as clear calendar days.

Where we resell the cancelled place, we will take this into account and will not retain an unreasonable double payment for the same place.

Any administration deduction will reflect reasonable direct costs.

Substitute participants

You may request to transfer a place to another eligible participant.

The replacement participant must:

meet applicable eligibility requirements;

be aged 18 or over unless otherwise permitted;

provide required registration details;

accept these Terms.

The request must be sent to contact@iammore.org before the event.

Free and funded places

No cash refund applies to a free or funded place.

Participants should cancel promptly so the place can be offered to another person.

Repeated non-attendance without reasonable notice may affect priority for future funded or free places.

Event Credits

Unless otherwise stated, an Event Credit:

must be used within 12 months;

may be used against an eligible future I’M MORE event;

cannot be exchanged for cash;

cannot be sold;

remains subject to eligibility and availability;

requires payment of any price difference.

12. Cancellation or changes by I’M MORE

We may cancel, postpone, relocate or change an event where reasonably necessary, including because of:

insufficient registrations;

speaker or facilitator illness;

venue failure;

safety or safeguarding concerns;

legal restrictions;

circumstances outside our reasonable control.

We may make reasonable changes to speakers, content, running order, room, timings or delivery arrangements where the overall nature and value of the event are not materially reduced.

A minor operational change will not normally create a refund right.

Where we cancel an event and do not provide a suitable replacement, we will refund the event price paid.

Where we materially change the date, location, format or principal nature of an event, you may:

accept the change;

transfer to another event;

accept an Event Credit;

request a refund of the affected event price.

We are not normally responsible for travel, accommodation, childcare, loss of earnings or other third-party costs. Participants should consider flexible or refundable arrangements.

13. Coaching, mentoring, training and consultancy

The scope, price, duration and deliverables will be set out on the relevant page, proposal or agreement.

You are responsible for:

providing accurate and timely information;

attending agreed sessions;

completing agreed preparation;

deciding whether and how to implement any action;

obtaining specialist professional advice where necessary.

Unless agreed otherwise, individual sessions may be rearranged without charge by giving at least 48 hours’ notice to contact@iammore.org.

Where less than 48 hours’ notice is given, or the participant does not attend, the session may be treated as supplied where the time was reserved and could not reasonably be reallocated.

We will act reasonably in genuine cases of serious illness, emergency, bereavement or exceptional circumstances.

If we cancel a session, we will offer a replacement or refund the relevant session fee.

Coaching, mentoring and transformational services are educational and developmental. They are not:

medical treatment;

psychological or psychiatric therapy;

legal advice;

regulated financial advice;

a guarantee of employment, funding, income or business success.

Participants may decline to discuss personal matters, take a break or stop an activity that causes distress.

14. Memberships and subscriptions

Before purchase, we will explain:

what the membership includes;

the price and billing frequency;

the initial or minimum term;

whether it renews automatically;

how to cancel;

when cancellation takes effect.

Purchasing an I’M MORE membership does not make the customer a legal member, shareholder, director or voting member of the CIC unless confirmed in a separate written legal agreement.

Where automatic renewal applies, this will be disclosed before payment.

A recurring membership will continue until cancelled unless otherwise stated.

Cancellation must be emailed to contact@iammore.org.

Cancellation will normally take effect at the end of the current paid billing period. Access may continue until that date.

Cancelling a future renewal does not automatically create a refund for a period already supplied, subject to statutory rights.

We may suspend or terminate membership for:

non-payment;

unlawful use;

harassment or threatening conduct;

unauthorised account sharing;

misuse of content;

serious or repeated breach of these Terms.

Where we terminate without fault by the customer, we will refund any appropriate unused paid period.

15. Digital content

Digital content is licensed rather than sold outright unless otherwise stated.

You receive a limited, non-exclusive and non-transferable right to use it for:

personal use; or

internal business use where a business licence has been purchased.

You must not, without written permission:

resell or distribute it;

upload it publicly;

share single-user access credentials;

remove copyright or branding notices;

reproduce it as a competing product or programme;

commercially exploit it beyond the purchased licence.

You are responsible for having compatible equipment, software and internet access, except where our stated technical requirements were inaccurate.

We may update digital content to correct errors, improve security or maintain compatibility.

16. Participant behaviour

Participants must treat staff, speakers, volunteers and other participants with dignity and respect.

Participants must not engage in:

harassment;

discrimination;

threats or violence;

sexual misconduct;

abusive or intimidating conduct;

serious disruption;

unauthorised selling or solicitation;

filming or recording another participant without permission;

dangerous or unlawful behaviour.

Participants must follow reasonable health, safety, safeguarding and venue instructions.

We may refuse admission or remove a participant where reasonably necessary to protect safety, dignity, privacy or the effective delivery of the event.

Where removal results from serious misconduct or a material breach, no refund will normally be payable.

17. Health, accessibility and safeguarding

Participants should consider whether an event or activity is suitable for them.

Accessibility or adjustment requests should be sent to contact@iammore.org as early as reasonably possible.

We will make reasonable efforts to support accessibility needs but cannot guarantee that every venue or activity will meet every requirement.

Participants should not continue an activity they reasonably believe is unsafe for them.

Where we reasonably believe someone is at serious or immediate risk, we may contact emergency services, an emergency contact or an appropriate safeguarding organisation.

18. Photography and filming

Photography, filming or recording may take place at some events.

Where planned, we will provide appropriate notice and explain available consent or objection arrangements.

Acceptance of these Terms alone will not be treated as consent where separate consent is legally required.

A participant who does not wish to appear in promotional material should contact contact@iammore.org before the event and speak to the event team on arrival.

Participants must not record another person’s private contribution without permission.

19. Intellectual property

All intellectual property rights in our website, branding, programmes, presentations, frameworks, recordings, documents, workbooks, digital content and training materials belong to I’M MORE or the relevant owner.

You may use supplied materials for your own learning or authorised internal business use.

You must not reproduce, sell, teach, licence or commercially deliver an I’M MORE programme, framework or resource without written permission.

We do not claim ownership of a participant’s pre-existing business information or intellectual property.

20. Confidentiality

Participants may hear private, personal or commercial information during group activities.

Participants must respect other people’s privacy and must not publish or exploit another person’s personal contribution without permission.

We cannot guarantee that every participant will comply with confidentiality expectations. Participants should use their own judgement when choosing what to disclose in a group environment.

We handle personal information in accordance with our Privacy Policy.

21. Outcomes

I’M MORE aims to help people discover potential, develop belief and create new opportunities.

Individual results depend on personal circumstances, attendance, participation, effort, implementation, market conditions and third-party decisions.

We do not guarantee:

employment;

promotion;

income or profit;

investment or funding;

accreditation or qualification;

business growth;

personal or psychological transformation;

any particular life or commercial outcome.

Nothing in this section reduces our duty to provide services with reasonable care and skill.

22. Our liability to Consumers

Nothing in these Terms excludes liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

breach of statutory consumer rights;

any liability that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

We are not responsible to Consumers for:

business losses;

loss of profit or business opportunity;

losses caused by inaccurate information supplied by the customer;

losses that could not reasonably have been foreseen.

23. Our liability to Business Customers

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or another liability that cannot legally be excluded.

Subject to that, we will not be liable to a Business Customer for:

loss of profit;

loss of revenue;

loss of anticipated savings;

loss of goodwill;

loss of business opportunity;

indirect or consequential loss.

Our total liability relating to a Business Customer’s contract will not normally exceed the total fees paid or payable under the affected contract during the 12 months before the event giving rise to the claim.

24. Circumstances outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include severe weather, fire, flood, transport disruption, epidemic, government restriction, venue closure, utility failure, industrial action, serious illness or technology failure.

We will take reasonable steps to reduce disruption.

Where we cannot provide the contracted product or service within a reasonable time, you may be entitled to cancel and receive a refund for the unprovided element.

25. Chargebacks and payment disputes

If you do not recognise a payment or believe a refund is due, you should contact contact@iammore.org promptly.

This does not remove any legal right to contact your bank, card issuer or payment provider.

Where a chargeback or payment dispute is raised, we may provide relevant evidence, including:

these Terms;

booking and payment records;

checkout acceptance records;

attendance records;

delivery or digital-access records;

communications;

cancellation or refund records;

evidence that no cancellation request was received at contact@iammore.org.

Knowingly false or fraudulent chargeback claims may result in suspension of services, refusal of future bookings or lawful recovery action.

Nothing in this section prevents a genuine or legally valid payment dispute.

26. Refunds

Where a refund is due, it will normally be returned to the original payment method.

We may request reasonable evidence of identity or payment authority where fraud or payment-security concerns arise.

Refund processing times may depend on the payment provider or bank.

We are not responsible for a banking delay after we have correctly instructed the refund.

27. Complaints

Complaints should be sent to:

contact@iammore.org

or:

I’M MORE
33 Rob Johns Road
Chelmsford
Essex
CM1 3AG

Please include:

your name;

your booking or order reference;

an explanation of the issue;

the resolution requested;

relevant supporting information.

We aim to acknowledge complaints within five working days and provide a substantive response within 20 working days where reasonably possible.

Consumers remain free to obtain independent advice or pursue any available legal remedy.

28. Website use

You may use our website only for lawful purposes.

You must not:

introduce malware or harmful code;

attempt unauthorised access;

interfere with the website;

reproduce protected content unlawfully;

impersonate another person;

use the website for fraud, abuse or harassment.

We may temporarily suspend website access for maintenance, security or operational reasons.

General website content is informational and should not be treated as individual legal, medical, financial or professional advice.

29. Changes to these Terms

The Terms applying to your purchase are those made available when your contract was formed.

We may update these Terms for future bookings to reflect changes in law, services, technology or operations.

We will not retrospectively remove an existing customer’s statutory or contractual rights.

For ongoing memberships or subscriptions, we will give reasonable advance notice of a material change.

30. General legal provisions

If one part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

We may transfer our rights and obligations to another organisation where this does not reduce a Consumer’s rights.

You may not transfer your contract except where these Terms expressly permit a substitute participant or we agree in writing.

No third party may enforce these Terms unless expressly stated otherwise.

For Business Customers, the Contract constitutes the entire agreement concerning its subject matter, except in cases of fraud or fraudulent misrepresentation.

31. Governing law and courts

These Terms and all contracts with I’M MORE are governed by the law of England and Wales.

Consumers retain any mandatory protections provided by the law applying where they live.

Consumers may bring legal proceedings in any court legally available to them.

Business Customers agree that the courts of England and Wales will have exclusive jurisdiction.

32. Contact details

Questions, cancellations, complaints and refund requests should be sent to:

I’M MORE